Knowledgebase

 Migrating email accounts to us without losing any emails

Before During After

 Enable Mail Autodiscover

To enable the Plesk email autodiscover you will need to login to your Plesk hosting panel....

 Microsoft Outlook

To setup your email account in Microsoft Outlook you will first need to open your desktop...

 Microsoft Outlook SMTP Gateway Account Setup

To setup your email account in Microsoft Outlook you will first need to open your desktop...

 Mac Mail Auto Configuration

To setup your email account in Mac Mail using our auto configuration tool you will first need to...

 Configure Android Phone

To Setup your email account on your android phone you will need to follow the steps...

 Configure iOS Phone

Automatic Configuration You can use our automatic configuration utility for any IOS device here...

 IOS Auto Mail Configuration

Using our autoconfig tool to configure your email account on your IOS device To configure your...

 Create An Email Account

To create a new email account for your domain you will need to be logged into your Plesk hosting...

 Create An Email Alias

To add an email alias to your email account you will need to be logged into your Plesk...

 Create an Email Forwarder

To add an email forwarder to your email account you will need to be logged into your...

 Manage Email Catchall Settings

To manage mail sent to non existent users (carchall settings) you will need to be logged...

 What Are My Email Account Connection Details?

When setting up your email accounts in your email client (Outlook,Thunderbird,Mac Mail...

 Do you provide a webmail facility?

Yes we do. All email accounts setup with us have webmail access. You can...

 What are my webmail login details?

Your webmail login details are the same as your email account pop3/imap details....

 Why are you rejecting my email?

Any mail rejected or not delivered to the end user will always be rejected with a bounce...

 What do you do with email detected as spam or virii?

By default, email detected as spam is filtered into the "Junk" mail folder within your...

 Email I send to your servers is getting marked as spam?

Our mailservers do not impose a default spam filtering ruleset. Spam filtering is setup...

 What is the maximum attachment size I can send or receive?

Our mail servers are currently configured to sned or accept emails up to 30MB in size. Note: that...

 Can I add my mail server to a whitelist?

We do not impose a global whitelist for all sender checks. It should also be noted that there...

 Maximum number of recipients that can be included in a message sent to you?

Yes, the maximum amount of recipients in one email is 20.

 Can I turn off virus scanning for my email address/domain name?

Unfortunately no. We have no plans to allow this feature either. By default any...

 Do you greylist? Can I turn it off?

Yes, we greylist. We find it an effective method to combat spam. Greylisting...

 Do you perform reverse DNS checks?

Yes, we do perform Reverse DNS checks. If your email is being rejected due to a reverse dns error...

 Do you check SPF records?

Yes our recipient policies check for SPF records where they exist. Don't worry if your domain...

 My mail is being blocked by an RBL, who do I contact?

You will need to contact the list maintainer to remove your IP address from the block list.

 I'm getting a bounce back stating "Mailbox Full", what do I do?

If you're getting a bounce back saying the email adresses' mailbox is full, it's exactly that....

 What file extensions do you block?

For security we impose a filter on certain file types to protect customers from some more common...