Knowledgebase

 Login to your Client Portal

Your browser does not support the video tag. Log in to Client Portal. To Login to your...

 Log in to Your Hosting Panel

To login to you hosting panel where you can manage your hosting, you will need to login to your...

  Add Additional User

To add an additional user you will need to login to your client portal. Select your profile...

 Reset Lost Client Portal Password

To issue a password reset for your client portal you will need to go to the Client Portal login...

 Change Client Portal Password

To update and change your master account password for youur Client Portal you will need to first...

 Update Your Portal Contact Details

When updating your contact details you need to do this from within your client portal, you should...

 Add Additional Contact

Additional contacts are used when you would like certain people to get email notifications of...

 Enable Two-Factor Authentication

What is Two-Factor Authentication? 2 Factor Authentication (2FA) provides you...

 Subscribe/ Unsubscribe To The Host-it Newsletter

To change the status of the newsletter subscription you will need to do the following. Login...

 Make a Payment

When making a payment you will need to login to your Client Portal from the client portal you can...

 Update Your Card Payment Details

To update your payment credit card details for automated payments you first need to login to your...

 Setup a PayPal Subscription

When setting up a PayPal subscription you will only be able to do this for selected packages...

 Setup Direct Debit Payments

If you wish to pay for your services by direct debit you can setup Direct Debit payments from...

 Cancel Direct Debit Payments

If you wish to cancel your direct debit you have setup on your account you can do this from your...

 View Your Invoices

To view your invoices you will need to be logged into the client portal, once you have...

 Open New Support Ticket

To open a new Support ticket you will need to be logged in to your Client Portal...

 Booking a Delivery or Collection

All deliveries or collections must be booked in before they are sent to site, any packages not...

 Managing rackspace PDUs

Managing rackspace PDUs All PDUs provided by ourselves have an out of band management network...

 Managing reverse DNS

Managing your reverse DNS You can manage the reverse DNS for any the IP addresses allocated to...

 Open Data Centre Access Request

To raise a data centre access request on our system you will need to login to you Client Portal....

 Rebooting a dedicated server or colocated device

Rebooting a dedicated server or colocated device You can hard reboot a colocated or dedicated...

 Order A New Product / Package

To order a new hosting package from your client portal you will need to be logged into...

 Ordering a Cross Connect

Our Data Centre cross connect service allows customers to connect to another provider or another...

 Upgrade a Product / package

To upgrade or downgrade your package you will need to be logged into the client portal, once you...

 Upgrade / Downgrade Resources

To upgrade or downgrade your package recources you need to be logged into the client portal, once...

 Cancel a Service/ Product

Important Note If you are requesting cancellation for a SSL Certificate or PCI...

 Check Your SMTP Plan Usage

When checing on your usage you will need to be logged into your client portal....

 View My Server Network Statistics for Dedicated and Colocated Devices

Viewing Network Statistics for a Dedicated or Colocated Device You can view Basic Network...